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Support Services

Leaders in teleservices, fulfillment and payment processing weigh in on the best practices when considering the back end of your DR campaign.


Article
Support Services: Cross-Pitching: A New Model for Revenue Enhancement   11 Jul, 2010

With federal regulators threatening to eliminate the direct response industry’s ability to use...More>>

Article
What Is Your Call Center’s Conversion Rate?   7 May, 2010

Is your call center’s conversion rate a moving target? Have you ever drilled down to see how your...More>>

Article
Support Services: The Right Numbers Add Up to Increased Profitability   15 Jan, 2010

It is commonly understood that toll-free numbers that start with an 800 prefix, versus other prefix...More>>

Article
Support Services: Get Out the Shotgun!   23 Nov, 2009

Take the shotgun with you to your inbound telemarketer. Regardless of if the vendor is an...More>>





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