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Support Services

Leaders in teleservices, fulfillment and payment processing weigh in on the best practices when considering the back end of your DR campaign.


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Support Services: Understanding the Role of Payment Gateways   1 May, 2012

For many who own a business and sell online, a payment gateway is the lifeline of your business....More>>

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Support Services: To Outsource or Not to Outsource? That Is the Question   1 Apr, 2012

As Response Expo approaches (May 15-17 in San Diego), we will meet many companies that are...More>>

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Support Services: The Support Report   1 Aug, 2011

Even though Bob Dylan’s words are nearly a half-century old, they may be just as relevant today...More>>

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Support Services: Understanding the Method to Underwriting Madness   1 Jul, 2011

A growing rift among direct response merchants, underwriters and the payment processors that love...More>>

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Support Services: Creating Call Center Agents Who Think for Themselves   1 Jun, 2011

Although direct response is a scripted environment, the truth is that every client would love to...More>>

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Support Services: Same-Day Shipment — Why Not?   1 May, 2011

There is no denying that product availability and delivery drive our purchase decisions. As a...More>>

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Support Services: 5 Tips for Integrating Your Order Management System with Your Merchant Account   19 Oct, 2010

Providing order in a chaotic, multi-channel world that is dynamic and ever-changing can be...More>>

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Support Services: Research Proves Memorable Toll-Free Numbers Perform Better   17 Sep, 2010

In a first-of-its kind study, research shows that direct response campaigns that use so-called...More>>

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Support Services: Controlling Communication to Reduce Chargebacks Exposure   17 Aug, 2010

Direct response marketers and continuity shippers face unique challenges in effectively managing...More>>

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Support in Tough Times   16 Aug, 2010

Tony Sziklai sees the problem as clearly as an HDTV picture — and part of the solution is coming...More>>





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