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Support Services

Leaders in teleservices, fulfillment and payment processing weigh in on the best practices when considering the back end of your DR campaign.


Article
Support Services: Navigating the Minefields of Shipping to Retail   1 Apr, 2013

Following are several frequently asked questions we hear from marketers about shipping specifically...More>>

Article
Support Services: The Dreaded Chargeback Article   1 Mar, 2013

In today’s economy, the words you hear resonating from every marketer are, “How do I keep my...More>>

Article
Support Services: Up! Up! And Away!   1 Dec, 2012

Shipping rates are going up — again. FedEx was first of the major freight carriers announcing...More>>

Article
Support Services: The Good, the Bad and the Pretty   1 Oct, 2012

In a perfect DR world, no sale would ever be cancelled. No product would ever be returned. Since...More>>

Article
Support Services: Who Needs Multiple Merchant Accounts? Probably You   1 Aug, 2012

Today more than ever, businesses must put themselves in a secure position by maintaining multiple...More>>

Article
Support Services: Free or Fast? Or Both   1 Jul, 2012

Free or Fast? Or Both? When Deion Sanders joined the Dallas Cowboys in the mid-1990s, owner...More>>

Article
Support Services: Understanding the Role of Payment Gateways   1 May, 2012

For many who own a business and sell online, a payment gateway is the lifeline of your business....More>>

Article
Support Services: To Outsource or Not to Outsource? That Is the Question   1 Apr, 2012

As Response Expo approaches (May 15-17 in San Diego), we will meet many companies that are...More>>

Article
Support Services: The Support Report   1 Aug, 2011

Even though Bob Dylan’s words are nearly a half-century old, they may be just as relevant today...More>>

Article
Support Services: Understanding the Method to Underwriting Madness   1 Jul, 2011

A growing rift among direct response merchants, underwriters and the payment processors that love...More>>





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