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Support Services

Leaders in teleservices, fulfillment and payment processing weigh in on the best practices when considering the back end of your DR campaign.


Article
Support Services: Dimensional Weight: A New Challenge for Shipping Costs   1 Aug, 2014

Business practice changes at the major carriers will have a profound effect on the...More>>

Article
Support Services: Credit Card Processing Rules Are Changing Fast   1 Jul, 2014

Forget what you know about applying for a merchant account. Recent changes in the rules have caused...More>>

Article
Support Services: Balancing Speed and Costs Means Happier Customers, Improved Profitability   1 May, 2014

The days of “allow 4-6 weeks for delivery” are gone. Unless you have been stuck on a deserted...More>>

Article
Support Services: 6 Areas Most Companies Can Improve in Merchant Services   1 Apr, 2014

Most of the costly mistakes merchants make can be corrected at little or no cost. Often a lack of...More>>

Article
Support Services: Refurbishing — Driving Revenue Through Returns   1 Mar, 2014

As long as products are being sold, there will always be returns. Buyer’s remorse,...More>>

Article
Support Services: A Post-Holiday ‘Gift’ From Your Freight Carrier   1 Dec, 2013

Shipping rates are going up — again. At press time, we had a partial picture of pricing for 2014:...More>>

Article
Support Services: Using a Leveraged Payment Processing Plan   1 Nov, 2013

Attempting to educate my business partners has always been my first goal. Over and over again, I...More>>

Article
Support Services: Create an Umbrella for Your Back-End Functions   1 Oct, 2013

In today’s world, marketers have several options available to support their back-end functions....More>>

Article
WEB EXCLUSIVE: Climate Controlled Storage – A Cool Trend   1 Sep, 2013

We are seeing a recent trend toward more marketers searching for climate-controlled storage space....More>>

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Support Services: Closing the Gap in Analysis Leads to Greater Profitability   1 Sep, 2013

Everyone knows that direct response advertising is a numbers game. But which numbers? In the early...More>>





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