Congress Intercepts 'Data Pass'27 Feb, 2011 By: William I. Rothbard
If you’ve been passing your Internet customers’ accounts to other online merchants, you’ve just been picked off by Congress.
Late last year, the “Restore Online Shoppers’ Confidence Act,” sponsored by Sen. Jay Rockefeller, D-W. Va., also known as the Rockefeller Act, sailed through Congress. The measure, the capstone to an investigation by Rockefeller into consumer abuses in online up-sells of negative option plans for membership clubs, codifies, for online transactions only, existing Visa/MasterCard restrictions on transfer of account data (“data pass”) between merchants. No longer will an online up-seller legally be able to use pre-acquired account data.
While the statute arises from a club industry inquiry, it applies to the data pass and marketing practices of all online up-sellers, and to continuity offers of all online merchants, not just up-sellers. The statute also:
• Forbids an “initial merchant” to pass billing accounts, which it has used to charge a customer, to an up-seller, or “post-transaction third-party seller.”
• Requires the post-transaction third-party seller to:
- Disclose purchase terms before obtaining billing data.
- Disclose it is not affiliated with the initial merchant.
- Obtain the full account number from the consumer.
• Requires the terms of all negative option offers by any type of seller to be disclosed before obtaining billing information.
In anticipation of the Rockefeller Act, some online up-sellers already had begun to abide by data-pass restrictions, by having consumers re-enter billing data. If you’re one who hasn’t, you need to do so now to be in compliance.
Unanticipated, because it was not in the bill earlier, is the requirement that a merchant disclose the terms of up-sells and negative options (whether an initial sale or up-sell) before getting the consumer’s billing information. This “late hour” amendment has the Federal Trade Commission’s (FTC) fingerprints all over it. While prior law (and earlier versions of Rockefeller) had only required disclosure of terms “before sale” (before the consumer clicks and buys), the FTC favors the stricter “before billing information” standard and routinely places it in consent orders. This disclosure standard is now federal law for online sales under Rockefeller.
While the law is pretty clear, certain questions remain. Does the data-pass ban apply to accounts that have been collected, for example, by a lead generator, but not charged? May a seller who receives account data that has not been charged use it without getting the account number from the customer again?
These and other questions will be sorted out as the agencies responsible for administering the law, the FTC and state attorneys general, issue guidance and enforce it. It’s important they be answered, because violators will face substantial monetary penalties.
William I. Rothbard is a former FTC attorney and practices in Los Angeles, specializing in advertising and marketing law. He can be reached at www.ftcadlaw.com, (310) 453-8713 or via E-mail at email@example.com.