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Leaders in teleservices, fulfillment and payment processing weigh in on the best practices when considering the back end of your DR campaign.

Support Services: DR Partnerships Can Be Fulfilling   1 Aug, 2017

I’ll never forget the first time we made our leap into direct response. More than a decade ago, a...More>>

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Fulfillment Update: Getting Geeky   1 Aug, 2017

A consumer products company had a good problem: It was using direct response to sell a cell phone...More>>

Support Services: Delivering a Great Customer Experience   1 Jun, 2017

Customers are the lifeblood of every business. But most companies spend the majority of their time,...More>>

Support Services: Manpower vs. Tech Power   1 May, 2017

Have you ever fantasized about having that perfect employee? You know, the one that always does...More>>

Support Services: Get Ready to Set Scale   1 Apr, 2017

A few years back, you took that leap of faith. You consulted the experts, you developed that...More>>

Support Services: Rates on the Rise, Plan Ahead   1 Dec, 2016

Some things are just unavoidable this time of year: holiday shopping lists, contemplating new...More>>

Support Services: Golden Triad: Phone, Web, and TV Driving Revenue Together   1 Sep, 2016

Here’s a wake-up call: in spite of other high-tech communication forms now available, customers...More>>

Support Services: Returns Are Piling Up, but There’s Gold in Them Hills!   1 Aug, 2016

According to a 2015 report by retail analyst firm IHL Group, retailers worldwide lose a staggering...More>>

Support Services: Toll-Free Numbers: Challenge vs. Opportunity   1 Jul, 2016

Hypothesis: most toll-free numbers are chaff. They are seldom noticed, quickly forgotten, and...More>>

Support Services: Panama Canal Extension: The Final Countdown to Change   1 May, 2016

Changes to your shipping, warehousing, and distribution strategies are right around the corner....More>>

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