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Support Services

Leaders in teleservices, fulfillment and payment processing weigh in on the best practices when considering the back end of your DR campaign.


Article
Support Services: Get Ready to Set Scale   1 Apr, 2017

A few years back, you took that leap of faith. You consulted the experts, you developed that...More>>

Article
Support Services: Rates on the Rise, Plan Ahead   1 Dec, 2016

Some things are just unavoidable this time of year: holiday shopping lists, contemplating new...More>>

Article
Support Services: Golden Triad: Phone, Web, and TV Driving Revenue Together   1 Sep, 2016

Here’s a wake-up call: in spite of other high-tech communication forms now available, customers...More>>

Article
Support Services: Returns Are Piling Up, but There’s Gold in Them Hills!   1 Aug, 2016

According to a 2015 report by retail analyst firm IHL Group, retailers worldwide lose a staggering...More>>

Article
Support Services: Toll-Free Numbers: Challenge vs. Opportunity   1 Jul, 2016

Hypothesis: most toll-free numbers are chaff. They are seldom noticed, quickly forgotten, and...More>>

Article
Support Services: Panama Canal Extension: The Final Countdown to Change   1 May, 2016

Changes to your shipping, warehousing, and distribution strategies are right around the corner....More>>

Article
Support Services: 4PL Is the New 3PL   1 Apr, 2016

Gone are the days when a third-party logistics (3PL) provider could fully service your direct...More>>

Article
Support Services: The Power of Turnkey   1 Mar, 2016

There is a continuum of strategies for handling back-end functions for your direct-to-consumer...More>>

Article
Support Services: How Personal Can You Get?   1 Nov, 2015

As the trend toward online purchases continues to grow, today’s consumer is less likely to be in...More>>

Article
Support Services: Dimensional Weight — One Year Later   1 Sep, 2015

Shippers woke up to a new reality in 2015. As usual, they had to deal with the annual price...More>>




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