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Leaders in teleservices, fulfillment and payment processing weigh in on the best practices when considering the back end of your DR campaign.

Support Services: Today’s Shorter Attention Spans Scream for Memorable Response Tools   1 Jul, 2015

It’s no secret that people’s attention spans have gotten noticeably shorter. But did you know...More>>

Support Services: Protecting Your Customers’ Credit Cards   1 Apr, 2015

In the past couple of years, we’ve read about the hackers who have successfully infiltrated...More>>

Support Services: Let the ‘Psychology of Shipping’ Work for You   1 Dec, 2014

Remember the days when advertisements for As Seen On TV products intoned, “Allow six to eight...More>>

Support Services: Can Your Media Do That?   1 Nov, 2014

We live in an age of an ever-declining return on investment (ROI). In a world of higher media...More>>

Support Services: Retail Demands for DR Product Sales   1 Oct, 2014

As in consumer fulfillment, there are basic services that are mandatory if you want to be a player...More>>

Support Services: Dimensional Weight: A New Challenge for Shipping Costs   1 Aug, 2014

Business practice changes at the major carriers will have a profound effect on the...More>>

Support Services: Credit Card Processing Rules Are Changing Fast   1 Jul, 2014

Forget what you know about applying for a merchant account. Recent changes in the rules have caused...More>>

Support Services: Balancing Speed and Costs Means Happier Customers, Improved Profitability   1 May, 2014

The days of “allow 4-6 weeks for delivery” are gone. Unless you have been stuck on a deserted...More>>

Support Services: 6 Areas Most Companies Can Improve in Merchant Services   1 Apr, 2014

Most of the costly mistakes merchants make can be corrected at little or no cost. Often a lack of...More>>

Support Services: Refurbishing — Driving Revenue Through Returns   1 Mar, 2014

As long as products are being sold, there will always be returns. Buyer’s remorse,...More>>

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